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End to End IT Infrastructure Management

It used to be that business needs drove the organizations IT path but in today’s technology world its vice versa, with IT often driving businesses forward or possibly holding their potential back. Understanding how to effectively design, manage, and then re-engineer an architecture to keep up with the multi-faceted changes happening daily in the IT realm is not easy. Having one person, or a small team, is often not enough to keep up with both the day to day operations, manage network security, provide basic helpdesk functions, and provide high level CTO support – most SMB’s simply cannot afford it.

Understanding this challenge, Online Tech Assist has tailored our solutions specifically for this market space with cost efficient, inclusive solutions that provide a complete solution without a hefty price tag on a budget. Whether acting as a complete outsourced IT department or supplementing your internal IT staff, Online Tech Assist can fully manage your servers, desktops, and network devices. Our IMS Solution offerings include:


Infrastructure Management Services

  • 24X7 Remote Infrastructure Management Services

    With the power of the World Wide Web, Online Tech Assist’s Remote Infrastructure Management services are an ideal solution for most organizations IT support needs.

  • Onsite Engineering Support Services

    Not every problem can be fixed remotely. Having certified engineers that can provide onsite support for your network, during business critical situations, is key.

  • Network Management

    Managing complex infrastructures, requiring 5 Nine’s availability, is a key component of Online Tech Assist’s IMS Services. With a robust team of SME’s (Subject Matter Experts), Online Tech Assist’s Enterprise team manages the most complex of network architectures.

  • Live 24X7 Helpdesk Support Services

    Helpdesk support is often one of the most difficult jobs in an organization, having to be the fire fighter when a computer is crashing or a user has a deadline and their presentation won’t print. These are scenarios we have all seen and often shudder to think of.


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